Apprentice Accounts Co-ordinator

18/12/2024 GCSE Maths and English (Grade 4 or above) Essential
Other Ability to speak a foreign language (Grade Conversational) Desired Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

We are seeking a detail-oriented and customer-focused individual to support our busy sales department. This role is essential in helping us provide outstanding service to our clients and in ensuring smooth, efficient operations within our team.

• Account co-ordination of all nominated customer accounts, including administrative duties
• Initiating and improving the company’s relationship with customers in a proactive manner, offering the best service
• Ensuring high quality performance in regard to customer needs, working to ensure on-time delivery
• Acting as co-ordinator and messenger between customers and the company
• Ensuring full knowledge and up to date records of account co-ordination in regard to commercial issues, order progressing and customer performance metrics
• Providing Managers and relevant colleagues with all necessary customer information including any developments in the customer business, organisation and personnel
• Co-ordinating timely and effective responses to key issues; liaising with Manufacturing, Technical, Planning and other departments as necessary
• Regularly liaising with customers in a controlled manner; informing them of order progression, as well as obtaining knowledge on future demand/forecasts
• Advising customers and Management of any adverse performance or delivery issues, making sure that customer priorities are passed on and followed up
• Building trusting and professional relationships with customers, by written and spoken word, including face-to-face contact where necessary
• Vetting and accepting customer orders in accordance with sales agreements, technical specifications and agreed product mix, including order entry and order confirmation
• Pricing of orders according to contractual terms and customer instructions, including logging of LME instructions, prices, volumes and delivery periods, and matching LME positions to invoiced sales
• Ensuring correct and efficient settlement of consignment stock releases and credit notes, including customer quality claims
• Raising and following up on any commission payments to relevant customer accounts agents
• Ensuring stocks and debtors targets are adhered to and reported on, including consignment stock and blanket stock
• Working with the Shipping team to ensure packed material is planned for timely despatch, and invoices are released in a timely manner
• Regularly updating internal records of market prices, including LME, Metal Premiums, and Energy
• Providing and entering forecast demand data required by the Planning Department regularly and in a timely manner
• Maintaining strong, professional and effective relationships with Operational, Planning, Technical and Finance teams
• Providing strong support to the Key Accounts Manager as well as the Sales Managers in daily job function and customer contact
• Ensuring all Sales Contracts are well recorded and audible, liaising with Sales Managers accordingly
• Commitment to the continuous improvement of processes within the workplace and the workplace environment

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualification Required

GCSE Maths and English (Grade 4 or above) Essential
Other Ability to speak a foreign language (Grade Conversational) Desired