Receptionists

Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Tasks

• Receives callers and clients and directs them to the appropriate person or department
• Records the details of enquiries and makes appointments and reservations
• Answers, screens and forwards or otherwise deals with telephone enquiries
• Supplies brochures, pamphlets and other information for clients
• Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency
• Maintains reception area in good order.

Entry Requirements

There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.