IT operations technicians

Description

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

Tasks

• administers, monitors and supports internal/external networks, servers, email, database and security systems
• configures and sets up new server systems
• schedules and performs system maintenance tasks, such as loading user applications, programs and data
• analyses systems and makes recommendations to improve performance
• identifies problems, agrees remedial action and undertakes emergency maintenance if required
• performs server backup and recovery operations and restarts systems following outages
• acts as a liaison between users, outside suppliers, and other technical teams.

Educational Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.