General questions
Q. What happens if I have lost my ID badge or have forgotten my ID badge and don’t have it with me?
A. You will need to visit reception and pay £2.00 for a new ID badge to be issued or visit student services if you need financial help for a new ID badge. The meal balance will be transferred onto the new ID badge once issued.
Q. What happens to my old ID badge if I get a new one?
A. Your lost or forgotten ID badge will be deactivated and you won’t be able to use this ID badge on the college premises.
Q. Can I still pay for trips and resources online?
A. Yes. Individual trips or other resources will be itemised for you to purchase e.g. Art resource packs.
Q. I’m starting college in September, what do I need to do?
A. Once you have enrolled on your course you will be sent an email to your personal email address with details about how to create your account for REMSPay and how to put money on your ID badge for use in the Hub/café outlets as well as pay for other items such as trips, books, materials etc.
ParentPay (the legacy online payment system)
Q. What is happening with ParentPay?
A. ParentPay has been replaced with REMSPay.
Q. I/My parents/carers still have money on the ParentPay account, what will happen to that?
A. You will need to request a refund through your existing ParentPay account. All queries should go through ParentPay.
Uploading payments onto the card
Q. What are the ways to add money to my ID badge?
A. You can ‘top up’ your card/ID badge either online through REMSPay - A link to REMSPay can be found on this website – under the student or parent areas, on ProPortal (student information system) and on Moodle. Or you can call/visit any of the receptions and pay cash or card.
Q. How can I upload money onto my ID badge through REMSPay?
A. To ‘top-up’ your ID badge on REMSPay, you need to add the item(s) called ‘ID Card Cafés Top-Up’ these will be itemised as £0.50p, £1.00, £5.00, £10.00, £20.00 & £50.00 where you can add one or more to make a specific amount you want to top-up by. E.g. you want top-up £2.50 then you will need to add one of the £0.50p items and two of the £1.00 items.
Q. How long will it take to upload the money to use in the cafés?
A. Please allow 10 to 20 minutes for the system to import your payment from REMSPay to your ID badge if you have paid online via REMSPay. Allow 10 minutes for reception to add your money manually to your ID badge if you have paid by cash/card at reception.
Q. I get free college meals, how does this work for me?
A. Students in receipt of a bursary will have college meal allowances (£3.2 a day) automatically allocated to their REMSPay account.
Q. How do I use REMSPay?
A. There is a full guide on how to set up, make payments, check your account balance, and see what payments are due. If you need further assistance or experience any technical issues with REMSPay, then please contact the Finance Department at This email address is being protected from spambots. You need JavaScript enabled to view it.