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  • Starts 1 September 2025
  • London Road Campus
  • 2 Years
  • T Levels
  • FLR3TDS(2527)

Varied assessment methods will be used including exams, synoptic assessment and an employer set project.

  • Who is it for?

    At SCG, we have an exciting new T Level in Digital Support Services starting in 2024. This course teaches you about the role digital technologies play in digital support. You'll learn how to set up and maintain servers and networks and get a chance to explore different digital environments like physical hardware and cloud systems. We also cover the legal rules and ethical questions in the digital world, such as data harvesting. Our course will show you the different roles in this field, teach you how to communicate effectively, and train you to analyse and fix problems.
    An essential part of our T Level course at SCG is a dedicated 315-hour industry placement, providing an invaluable opportunity to apply classroom knowledge in a practical, professional setting within the digital support services sector.


    If you're looking to get a strong start in the digital support world, our T Level course at SCG is a great choice.

  • Entry Requirements

    A minimum of 5 GCSEs at grade 4 or above, including English and maths, or a BTEC level 2 Diploma plus Functional Skills at level 2.

  • What does the course involve?

    You will develop a general understanding of digital:
    - How digital technologies impact business and market environment
    - The ethical and moral implications of digital technology
    - Using data in software design
    - Using digital technologies to analyse and solve problems
    - Digital environments, including physical, virtual and cloud environments
    - Legal and regulatory obligations relating to digital technologies
    - The privacy and confidentiality of personal data
    - The technical, physical and human aspects of internet security
    - Planning digital projects
    - Testing software, hardware and data
    - Digital tools for project management and collaboration


    You will also learn about topics specific to digital support services, including roles within the digital support services sector, communication in digital support services and fault analysis and problem resolution.

  • Additional Notes

    Learners will gain the essential knowledge and skills to work in digital roles by understanding data and digital systems, how software and business interact, security, testing, planning and legal issues.

    On completion, you will be able to progress to a higher apprenticeship, skilled employment or degree level education.

  • What do I do next?

    You can apply online via the APPLY button. You can also apply for a second, alternative programme of study such as A Levels via a separate application. If after reading this factsheet, you are still undecided about the course most suitable for you, please drop into one of our open evenings, ring the Admissions Department on 01743 653111, or email admissions@scg.ac.uk

Digital Courses

  • T Level Foundation Programme: Digital

    Starts 1 September 2025

    London Road Campus

    Read more
  • T Level in Digital Production, Design and Development

    Starts 1 September 2025

    London Road Campus

    Read more
  • T Level in Digital Support Services: Digital Support

    Starts 1 September 2025

    London Road Campus

    Read more

Where can it take me?

Police community support officers

Police Community Support Officers (PCSOs) support the local police force by patrolling the streets to provide a visible and reassuring presence and to tackle a range of crime and disorder problems. PCSOs are also attached to the British Transport Police who operate the specialised police service for the railway network across Britain.

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Educational support assistants

Educational support assistants work with teachers to provide one-to-one support for children with particular learning needs.

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IT user support technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

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    16 January 2025 - 5.00pm-7.00pm Book
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    28 January 2025 - 5.00pm-6.00pm Book
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    13 February 2025 - 5.00pm-7.00pm Book
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    19 March 2025 - 4.30pm-6.00pm Book
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    5 April 2025 - 9.00am-11.00am Book